Shipping policy

SHIPPING POLICY

Where we ship
We currently ship to all 50 United States, including Alaska, Hawaii, and U.S. territories.

Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). You'll receive a tracking number by email as soon as your order ships.

Shipping methods & delivery times
- Standard Shipping (USPS): 3–5 business days after dispatch.
- Tracking provided on all orders.

Shipping costs
Shipping costs are calculated at checkout based on your delivery address and order weight. Free shipping is available on qualifying orders — see your cart for the current threshold.

Order tracking
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our fulfillment center. Tracking updates may take 24–48 hours to appear in the carrier's system.

Where we ship from
Our warehouse is located in the United States. Products are made in China and shipped from our U.S. fulfillment partner.

Lost or delayed packages
If your tracking hasn't updated in 7 business days, or your package is marked delivered but hasn't arrived, please contact us at [hello@brand.com] with your order number. We'll work with the carrier to locate it or send a replacement.

Address errors
We're unable to redirect a package once it's shipped. If you provide an incorrect address at checkout and the package is returned to us, we'll contact you to arrange reshipment (additional shipping fees may apply).

Customs & duties
All orders ship from within the U.S., so no customs fees apply to U.S. customers.

Contact
contact@embervee.com