Refund policy

REFUND & RETURNS POLICY

Our Comfort Guarantee
We stand behind every patch. If [BRAND] doesn't earn a spot in your bag, we'll make it right.

30-Day Comfort Guarantee
You have 30 days from the date your order is delivered to request a refund or replacement. Simply email us at [hello@brand.com] with your order number and a short note about your experience — no need to return unused patches.

Eligibility
- Available on your first order of any [BRAND] product.
- One claim per customer.
- Subscription orders: cancel anytime before your next renewal date through your account dashboard or by emailing us.

How refunds are processed
Refunds are issued to the original payment method within 5–10 business days of approval. You'll receive an email confirmation when the refund is initiated. Depending on your bank, the funds may take an additional 3–5 business days to appear on your statement.

Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at [hello@brand.com] with a photo of the package and product. We'll send a free replacement — no return needed.

Items not eligible for refund
- Orders placed more than 30 days ago.
- Bulk or wholesale orders (contact us for case-by-case review).
- Items lost in transit due to an incorrect shipping address provided at checkout.

Contact
Embervee
Saint-Pierre-De-Bressieux, France
contact@embervee.com